Service Request

Prompt handling of your inquiry

einen Hand wählt an einem virtuellen Screen unteschiedliche Optionen aus dem Bereich Support: Anruf, E-Mail, Webmeeting, etc.

To enable us to process your service request quickly and accurately, please complete the form below as fully as possible. Please select whether this is a scheduled service call or an emergency service / system shutdown. If you select ‘Emergency service / system shutdown’, you are directly commissioning OCTUM to carry out the service call and agree to cover the costs.

Please describe the problem in the “Problem description” field as specifically as possible, e.g. error messages, time/frequency, measures already taken or components affected. The more complete your details are, the faster we can narrow down the cause and provide you with targeted assistance. Thank you!

Do you have any questions?
 

Then please contact our experts 

at +1 (980) 431-9540 or

via our contact form

Scheduled service

[Translate to English (USA):] Piktogramm for scheduled Service

A scheduled service covers all assignments that can be agreed and scheduled in advance. These include, for example, maintenance, adjustments, inspections, training sessions or scheduled support visits.

Once we have received your enquiry, OCTUM will assess your requirements and draw up a corresponding quotation. This will be sent to you for review and approval. The service visit will take place once you have placed the order and agreed on a date.

Emergency service / System shutdown

[Translate to English (USA):] Piktogramm for an emergency service

An emergency service is required in the event of an unplanned breakdown, a production stoppage or an urgent fault requiring immediate action.

In such cases, please contact OCTUM directly to request service and confirm that you will cover the costs incurred. This will ensure that your request is prioritised and dealt with as quickly as possible.

OCTUM USA Inc.
14045 South Lakes Drive
Charlotte, NC 28273
USA

+1 (980) 431-9540
support@octum-usa.com

Get in touch with us

Service Request USA

All fields marked with an asterisk (*) are mandatory.
Type of service request

If there is a hardware defect and you would like to send in a component for repair, please use our RMA form, print it out and enclose it with the shipment. You can find the RMA form here. .

This order is based on your general cost rates. These are payable unless it is a warranty claim.

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