Support across the Americas
Local coordination. Fast response. Backed by OCTUM Germany.
OCTUM USA supports customers in the USA, Central America and South America with service, technical support and on-site coordination for OCTUM machine vision systems.
From our US location, service assignments are coordinated and planned by Sebastian Pflug, Support Manager. With service technicians based in the USA, OCTUM can respond faster to customer needs across the Americas – without long travel routes from Europe for every service case.
If additional expertise is required, our experienced colleagues from OCTUM’s headquarters in Germany provide direct technical support.
Do you have any questions?
Then please contact our experts
at +1 (980) 431-9540 or
via our contact form
Sebastian Pflug
Director of Operations
Service coordination for the USA, Central America and South America
How OCTUM USA supports you
OCTUM USA is your regional contact for service requests, technical support and planned service assignments across the Americas. Our support structure is designed to provide fast communication, clear coordination and reliable technical assistance.
Local service coordination
Service assignments in the USA, Central America and South America are coordinated by Sebastian Pflug, Support Manager. He is your contact for planning service visits, coordinating resources and ensuring that requests are handled efficiently.
Service technicians based in the USA
With service technicians available at our US location, OCTUM can react faster to service needs in the American market. This helps reduce travel distances, shorten response times and avoid unnecessary delays caused by long-distance travel from Europe.
Direct connection to OCTUM Germany
For complex technical questions or special application topics, OCTUM USA works closely with experienced colleagues at OCTUM’s headquarters in Germany. This ensures that customers benefit from both local availability and the full technical expertise of OCTUM GmbH.
Local support – backed by Germany
OCTUM USA is part of OCTUM GmbH, headquartered in Germany. This gives customers across the Americas access to local service coordination and US-based technicians, while still benefiting from OCTUM’s long-standing machine vision, software and application expertise from Germany.
Submit a service request
Whenever possible, OCTUM supports customers via remote access to analyze issues quickly, assist with troubleshooting and prepare on-site service assignments efficiently. This helps reduce downtime and ensures that service visits are well prepared when on-site support is required.
Planned service or urgent support?
Planned Service
Maintenance, system adjustments, inspections, training or scheduled support assignments. OCTUM USA coordinates the service visit and prepares the next steps.
Emergency Service / Line Downtime
Unplanned failures, production downtime or urgent technical issues requiring immediate attention. OCTUM USA helps coordinate the fastest possible response.
Need support for your OCTUM system?
Whether you require planned service, technical assistance or urgent support for a production-related issue, OCTUM USA is your regional contact for the Americas.
Sebastian Pflug and the OCTUM USA support team coordinate service requests for customers in the USA, Central America and South America – with local technicians in the USA and additional support from OCTUM Germany whenever required.