Not necessarily.
Whenever possible, OCTUM begins by analyzing the available information and checking whether remote access to the inspection system is available.
Remote support can be an effective first step for reviewing error messages, checking settings, analyzing software behavior and assisting the customer’s technical team with troubleshooting.
If the issue cannot be resolved remotely, the information already collected helps us prepare an on-site service assignment more efficiently.
An on-site visit may be necessary when work is required directly on the hardware, camera setup, illumination, mechanical environment or production line.
The goal is not to choose remote support or on-site service in advance. The goal is to select the most appropriate and efficient path for the specific technical situation.
OCTUM USA coordinates both options for customers across the Americas.