A completed RMA form is essential.
The form provides our support team with the information needed to identify the component, understand the reported problem and process the shipment correctly.
The basic process is:
- Download and complete the RMA form
- Print the form and include it with the shipment
- Send the component to the address stated on the form
- OCTUM confirms receipt and creates a repair order
- The component is inspected and assessed
- You receive a repair quotation or, when appropriate, an alternative replacement offer
- The repair or replacement process continues after the customer has approved the offer and placed the corresponding order.
A complete RMA form helps avoid questions about unidentified components and ensures that the relevant information is available as soon as the shipment arrives.