Technical support is not only about finding the right solution. It is also about reaching the right people quickly, coordinating the next steps and avoiding unnecessary delays.
With OCTUM USA in Charlotte, North Carolina, our customers across the Americas now have a regional contact for service and technical support.
Local coordination helps us communicate more directly across American time zones, organize service assignments more efficiently and reduce long travel routes from Europe for every service case.
At the same time, OCTUM USA remains closely connected to our engineering, software and application teams in Germany.
The result is a support structure that combines local availability with the technical expertise of an international machine vision specialist.
Closer to your production site. Closer to your working hours. Closer to the people responsible for keeping your inspection systems running.